By Selena KomezUpdated on March 14, 2017
My Galaxy S7 is on, but I am unable to use it because my touch screen is not working.I tried resetting my phone, but when I turned it back on my screen was still not responding to touch. Why won’t my phone screen respond to touch?And the more urgent stuff is how can I get back my data from the unnormal Samsung?-Aaron Lee
It’s almost perfect when you just bought a brand new and shiny Samsung Galaxy phone such as the Galaxy S7.Among all the issues that have been reported, Samsung touch screen not working is the most common one.If the touch screen problem cannot be fixed,you must annoyed to recover the important files on your phone before it is replaced by a new one.
If you need professional help from third-party application without any complex process, Samsung Data Recovery should be the one perfectly for you.It offers you a chance to get back files from Samsung which touch screen can’t be used. All files like contacts, messages, photos, videos, call history, etc. are accessible and recoverable with Samsung Data Recovery.Furthermore,this useful application supports to recover data from black screen Samsung,broken screen Samsung as well as the Samsung with touch screen can’t not be used.Most kind of Samsung phones are applicable with Samsung Data Recovery,including Galaxy S7/S6/S5,Note 6/5/4,A9/A8/A7.
Step 1.Download,Install and Run the Samsung Data Recovery on Computer
When you get into the main interface,you will see a new option-“Recover data from broken phone” added at the bottom left of the screen.Click on “Scan it”.
Step 2.Choose the Type of File that You Need to Recover
As you can see from the below interface,you are able to recover different types of files at once.Just choose the one you want to recover,and go to “Next” to move on.
Step 3.Select Phone Fault Type and Device Model
Choose the right broken type for your device according to the description given by the two options.Obviously,at this moment you should choose the first one “Touch cannot be used”.
Next,select the device model and device name.Perhaps you don’t know the information about your device,don’t worry about it, you can go to “How to confirm the device model” to have a check.
Step 4.Get into Download Mode with Samsung
Now you can follow the steps display in the interface to get into download mode.Firstly,power off the device.Press and hold the 3 buttons together: Volume down button, Home button and Power down button.Finally,press the Volume up button to enter the Download mode.
Note:Not everyone can enter the download mode successfully at the first time,but you can do the followings to solve this program.Go to “Exit Download mode” option when you fail to get into the download mode,this could help you return to the main interface at the beginning.Then you can choose “Fix my bricked phone” to have this problem solved.
Step 5.Analyze and Scan Files Stored on Samsung
After the program finishes analyzing and downloading the recovery package for your Samsung,it will start to scan the data stored in your device.All data found will be displayed in the left panel of the interface.
Step 6.Preview and Recovery Files from Samsung
Now you can preview all files found in details.Once you’ve select the files that you need to restore,tap”Recover” button to finish the process.
When all files are recovered from Samsung successfully,you can extra the data to your other device or upload to the Internet.Actually,keeping backup the phone is better to prevent you from great data loss.Hope this solution helped!
Read more:
How to Recover Data from Samsung with Broken Screen
How to Recover Data from Broken Samsung Phone
How to Recover Data from Broken Screen Android Phone
How to Recover Data from Black Screen of Android Phone
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